Received a voucher as a gift. Seriously difficult to redeem as I had to constantly download a voucher and login with its references to redeem. Further, despite my sister having paid £150 for a spa hotel experience which offered lots of options, I had to pay a further £49 to book a one-night stay in a self-catering apartment. And buy the way - there's no spa facilities either! If I wanted to book a hotel the surplus would have been an additional £99 or more! Having finally booked a place, I then receive notice that I'm going to have to pay a £45 cleaning fee - which we would not have to pay in a hotel!!! Also now need to take foods for breakfast and drinks with us and pay for all food during our stay as its self-catering so zero meal options. For a one night stay this is now ridiculously expensive - and I'll have to do the cooking and washing up!!! It would have been cheaper to simply book place and forget about the Buyagift voucher. Will never use Buyagift again. TrustPilot forced me to award a one-star review - zero is all they're worth imo.