I have two buyagift vouchers which I attempted to redeem today. One with £49.99 value, one with £43.99 value. Entered the two vouchers totalling £93.98, and browsed through options I can use the vouchers for. All options on the website required me to pay something extra, ranging from about £9 to £200+ extra. Came across a "Overnight stay with dinner for two at moor hall hotel and spa" which required me to pay £46.01 extra to book it. That's fine, I click on "Buy now" to try to book this and the site is forcing me to buy yet another voucher called "One night country escape with dinner for two" to pay the £46.01 extra, which would exchange the value of the previous two vouchers + the £46.01 extra into one combined new voucher totalling £139.99, before even showing me if the dates I want to book the hotel for are even available. Contacted customer service via their annoying robot live chat box (no contact number to call them on - I wonder why?), and useless Thomas pops up. I ask how do I check if the hotel is even available to book on the dates I require before paying £46.01 extra for another voucher. He states I have to call the hotel and ask if the dates I want are available, then buy this new voucher at additional cost and then use that voucher to book the hotel. Bit of a long winded way to do it, when any other site allows you to check dates availability first and then use the voucher to book and just pay any extra without having to buy another voucher first. I checked availability with the hotel, and then paid buyagift the extra £46.01 for this new "One night country escape with dinner for two" voucher as instructed by Thomas. I get sent a new voucher totalling £139.99, go back onto the buyagift site to redeem the voucher and first thing I see is I still need to pay extra for every available option on there? Hang on, I now have £139.99 on my voucher, where are all the options which should now be fully covered by this total which I saw previously when I had £93.98 voucher total? All those previous options prior to topping up the voucher are no longer showing, and completely different more expensive options are only showing. This is a clear SCAM, as the website will only show you options that are more expensive than your total voucher(s) value and not items that are within your voucher value, forcing you to pay extra to book anything. I manage to find the "Overnight stay with dinner for two at moor hall hotel and spa" again which was a pain in the backside as their search on the site is useless, only to find it's now telling me I need to pay another £20+ pound for another new voucher in order to book it! I get back onto useless Thomas stating the situation, only for him to talk out of his backside stating I'd bought the wrong voucher and would need to pay extra. Utter nonsense, when I told him what I'm trying to book and he instructed me to get that voucher in order to book it. I request a call from his manager, and magically he claims he can exchange this so called wrong voucher for the correct one and waiver any additional charges, whilst dodging answering my questions on how it could possibly be the wrong voucher when the website forced me to pay £46.01 extra to book the " Overnight stay with dinner for two at moor hall hotel and spa" venue and gave me that voucher? Useless Thomas then sends me a new voucher, which has the exact same voucher code and pin as the previous voucher. Still can't book the hotel. When I now select the hotel and try to book it, it's now trying to make me buy another voucher at £0. I'm going round in circles, why can't I just book the hotel? Go back to useless Thomas stating the problem who now just tries to ghost me, like as if ignoring the live chat would make the problem go away. By this point I've had enough and want my money back, I state I want my £46.01 back along with the value of my two original vouchers of £93.98 as buyagift have made it impossible for me to redeem them and by this point I've already wasted a good hour or so. I again state I want a call from a manager. No response for at least a good 20 mins, have to keep responding to the chat with ??? to try and get a reply out of the wet lettuce. Then he finally replies with a generic copy and paste reply sending me to a link to submit a complaint online who will aim to reply in 72 hours. No answer to my questions about why I still can't book this venue, no response to me wanting a refund. Not good enough. I then outline how utterly useless he is and has been, pointing out his total incompetence, and state I will be posting a screenshot of the whole chat history on every review site possible and will be calling him out in them. The clown then just closes the chat. I will be doing a section 75 chargeback through my credit card to get my £46.01 back. The two vouchers totalling £93.98 will go in the bin, money lost to these SCAMMERS. Horrendous service.