The offers appear to be good value. They can however be misleading, eg afternoon tea and the view of the Shard. I expected both to be in the same building. Registering the voucher once purchased at your website was also an additional tedious step that I was not expecting. I speculated that the reason my be for added security. When the Shard restaurant contacted me to tell me that they did not accept vouchers from you, I was surprised. I did then read the small print on your voucher. After this I decided to cancel with you and your customer service was excellent listening to my concern and making a refund. I appreciate that. I will say that it would have been nice to have afternoon tea in the Shard with the afternoon tea in their restaurant as an offer.