Purchased a Spa Day for two with lunch and Prosecco for my daughter and her partner as a Christmas gift - they went today and were really disappointed when they got back. They waited for over 40 minutes for their 'lunch' which consisted of a sandwich - they did not receive their prosecco and had to ask for water with their 'meal' twice before getting it. I thought I was buying a nice experience which included lunch for them - I did not expect them to receive a sub-par service, basically a snack and not even the full package that I paid for!! Bannatyne Spa Bury St Edmunds is obviously more interested in spending money on top of the range gym equipment than providing customer service.