Although I had place a number of others in the past, I was contacted to verify my payment with a proof of address. 1. I paid with my card (same name same address) so the need to verify payment should have been with the bank not me. 2. Secondly, even after I sent the proof they were unable to accept it and demanded additional info. 3. The team was no were close to show any interest or customer service towards the circumstance that they had created and they were more than happy to cancel the payment without offering any alternative options. I was really disappointed. I had to go somewhere else to buy that experience and up until now I am discouraged from buying anything else.