Nice colourful refreshingly responsive company what could possibly go wrong? Well out of all the similar sized companies I have dealt with pre Covid19 scare I have been offered a full refund, with this one there seems to be an offer there, but both myself & another family member find it is impossible to reach the company.This isn't the sole reason for my annoyance, they are the main company that are bombarding my email with sales material to push yet more unwanted deals my way.Groupon & buy a gift are embarrassingly pushy yet unavailable for my real needs, is this the shape of progress? I hope not, what a shame they don't use this extra effort to bring their house in order.