I have been using Buyee for approximately a year now, and have purchased multiple items through them from Yahoo Auctions, Mercari and Rakuten. My experiences are mostly positive, though there are things I really don't like about them.
What I find positive:
- (main reason :) ) through them I have access to items I cannot find elsewhere, or I can only find them for several times the price
- the site's built-in translation function makes it easy to know what you are purchasing
- there are at least 5 different shipping methods available, from SAL to EMS, depending on the level of tracking and protection you need
- the 30-day free storage period lets you purchase several items, and then consolidate them into one package
- during consolidation, individual packages are not opened up, they are just packed into a bigger box - some people don't like this (this makes the package bigger), but I *strongly* prefer this approach - this way I can be sure nothing gets lost or damaged during careless repackaging
- coupons and free fee offers are available often, through which you can save some money. Their 11.11 offers on Mercari were especially good
- customer service has been helpful for me everytime I had to contact them
What I don't like:
- fees are unreasonably high, it is often not worth purchasing smaller/cheaper items because of them (for example, the minimum fee on Yahoo auctions, without any protection or extra service, is 500 Yen - approx. 5 USD)
- on Yahoo auctions fees have to be paid separately for each item bought - even if they are from the same seller, and even if the seller bundles the items. It would be nice if buyers could at least combine purchases made from the same seller
- the system that automatically determines prohibited items (that you are not allowed to buy) isn't really good. I have seen non-prohibited items marked as prohibited several times. You can ask customer service to review these, but sometimes they still remain incorrectly unavailable (or while customer service gets to your request, someone else buys the item...)
- sellers have a high authority, and it often happens that you are not allowed to purchase an item - or the seller cancels the purchase after you've paid for it. You get your money back automatically in these cases, but it's still very frustrating!
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