First of all, I want to mention that I would not be surprised if some of their 5 star reviews on here were buyee employees. Seems like something they would pull. Now to my experience with them. From the moment shipping came into play, I knew I would never use them again. When it comes to shipping they have a user interface that basically gives you indication that you can consolidate packages until you've already paid for a few to be shipped separately. So, I spent a total of $80 to ship four small items, none probably weighing more than a single ounce, separately. When I did find out you could consolidate, 15 minutes after paying all that, I contacted them asking if it could be adjusted so that my items could shipped together, they basically replied 'no take backsies! We are already delivering them to the post office!' which I could understand, maybe, if the packages hadn't taken almost a month to be checked in with the Japanese post office after that. I had a little correspondence with them after that where I let them know that I wouldn't be working with them again, after that at which point they kept on sending me cs emails on how I could consolidate "the next time" I purchased from them, each time with me replying like 'hi did you not understand when I said the words "never again"?'. Then when tracking basically stopped dead for months after the items left Japan, I messaged them again. They basically replied 'well okay, we'll look into it, but its gonna take a few months okay!'. So yeah, crappy CS so far and too expensive, but nothing to write home about. My life is already stressful enough, so each time I just deleted the emails so they wouldn't be a stressful reminder of what I was going through with them. BUT BOY OH BOY. My first package arrived, and it hit it out of the park. The package was already ripped open when it arrived. The cat on the ring had its tail bent so much it pierced the tiny amount of bubble wrap and plastic bag they had put it in. And the front of the cat was rusted. AND I KEPT THEIR REPLY TO THIS MY GUY. I did share some personal information in my email to them, about how I was already having a hard time and they had been making my life more miserable on top of that, and 'please just don't make my life harder, just refund the item please, just treat me like a human please'. I mention this because they did speak about those issues near the end of the reply email, basically just 'that's a shame', but it's private info, so I cropped it out along with the full names of myself and the CS rep. I'm including a screenshot of the reply email, but if you don't want to read it, basically they said 'What damage I don't see any damage? AND even if there was damage, which there totally isn't any, we wouldn't owe you $#*! because you only got the standard plan and you can still technically put it on your finger so it functions as a ring!'. So yeah, last straw. The damage is really clear in the photos I sent them. I'm filing a PayPal claim. And if the other 3 items come damaged, I'm skipping their CS and going straight to PayPal.