0/5. Without a doubt the WORST Japanese proxy service. These people run a joke of a service. They won't let you ship via FedEx, they aren't extending any storage times despite the fact that NONE of their shipping services are available except for 2 - the worst 2 imaginable (DHL and JP Seamail). They won't let you value the package to whatever you want it to be (e.g. you purchased 50k yen worth of items, yet you want the packages entire value to add up to 1000 yen, not 50k yen so you can avoid duty tax. Buyee will NOT allow this, while every single other proxy company DOES ALLOW THIS... This is why for every 100 items I buy on FROMJAPAN, one is bought on Buyee, and it always has to be under 10k yen or else I'm dinged with duty tax. So yes, I've made a few orders on here. EVERY SINGLE TIME my hat comes in ABSOLUTELY destroyed and I need to fix it. They'll ship a brand new snapback (height of a snapback is 5in.) in a box that has a height of >>>>>0.78in