I purchased a figure from mercari through Buyee two weeks ago, and paid for item inspection and shipping insurance. The item domestic shipping is listed as "Paid by Seller". The seller told Buyee that the figure will break unless it is shipped in it's original box which is already scratched and damaged, that they will charge additional money for the box, and that the cost of shipping will go up because of the box and that I will have to pay. It took approximately 20 back and forth emails to figure out that is what they are trying to say. They are unable to tell me how much additional the shipping would be. They link me to a page in broken English that says that regardless of an item being listed as shipping "Paid by Seller", they may charge the buyer unknown quantities for domestic shipping.
Since they could not tell me the price, I asked them to tell the seller to ship without the box, and package as best they can, and that if the items arrived damage, that is why I paid for shipping insurance. Buyee then tells me that they won't honor the shipping insurance in this case because the seller says they might not be able to package it well. This ENTIRELY defeats the point of shipping insurance. It is only ever purchased to account for poor packaging and resulting damage during shipping.
Stay away from Buyee. Terrible service, poor automatic Google translations, tons of fees, and their insurance is fraudulent.
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