I have used them on and off for almost 2 years. They are good for certain things. Here we go The Positives: For small, cheap, sturdy things they've done a good job. The interface is easy and I've never had any issues finding what I wanted across several Japanese market platforms. They have access to "Yahoo Market, Yahoo Auctions, Rakuten and more. The Neutral: One thing they don't ever explain well is that they bundle the shipping cost of the initial seller sending the item to them with the shipping quote to send to you. This means the shipping cost you see them bill you always looks high. It makes sense vs what you initially paid to win the auction/etc. but would be better if they told you up front. If it was explained in one of their faqs, I've been blind and never seen it for all of my use. The Negative: Packaging is inconsistent and often horrible. Don't ever order anything fragile or for collectors' reasons. Only 1 in every 4 boxes I've gotten has been packaged properly. (I mostly order dumb anime toys so a dented box didn't bother me much so long as the damage didn't go too far in) Customer service is also a gamble. I've had good interactions and very kurt and rough dealings with them.