I bought three identical items on this site. Each of them cost about 12 dollars. To each item, the seller added three types of different fees to the value of the goods. Buyee Service Fee: 300yen Payment Fee: 200yen Plan fees: 500yen The total amount of the fee is about 10 dollars. Before buying, the seller did not indicate the cost of shipping the goods. This value could be found only after purchase. Later I found out that the shipping of each product of three items costs about $ 17-19. The purchasing a product for $ 12.64 ultimately brought me to a total cost of $ 40. I found it very expensive and asked the seller to cancel the goods. The seller replied that the item is yet in the warehouse and ready for shipping that is why cancellation according to their rules is not possible. Then I asked the seller to unite all three items in one package and send it to me. The seller replied that in order to do this I must log in to my account and apply for shipping in one parcel. I logged into my account and saw that before I get information about the cost of merging parcel I have to pay a fee of 1000 yen (about 10 USD). Then I sent an email to the seller. In the email, I explained that I would like to know how expensive merging parcel is before I pay the fee of 1000 yen. The seller refused to say me the cost of merging parcel and said again to apply for merging parcel and pay at first 1000 yen. I logged back and in the options, I saw an action called "dispose". I clicked on "dispose" and information appeared that when you select this option, the three above fees(Buyee Service Fee,Payment Fee, Plan fees) are not refundable. From the context, I assumed that in choosing this option I will get back the cost of the goods, namely US $ 12.64. However, the seller will not refund me any cent.