Do NOT use Buyee service. You will regret it… Used Buyee service to purchase a $1,800 USD Hi Fi amplifier (Denon PMA 2500) off the Yahoo Japan website. It was for a brand new item (Auction Ref ID: r379264025). Once the product arrived at Buyee’s warehouse, I requested for a paid photo verification and this process alone took 3 days and they send me about 4 photos of the product and the contents inside the retail box. 3 days is frankly a little slow. The product was delivered safely and the outer box checked out to be in a great condition. It was a double box with very well paddings, thanks to the Yahoo auction seller. However, upon turning on the product, I noticed a major issue. The source selection dial (to change to CD / phono / Aux / etc…) does NOT work. Luckily I could change the source via the included remote controller. I sent an email to Buyee and they asked for some photos proof describing the issue. After 24 hrs, they said there is nothing they can do to help me. I said it is a brand new item and at lease you guys could help me to discuss the issue with the Yahoo auction seller but they refused. I was hoping they could provide some kind of support or help me with warranty claim but the product is no longer in Japan, and Denon does not honor international warranty. So the only way to get help is to physically carry this 30kg box back to Japan and get warranty job done inside of Japan, which is almost impossible due to the fact I am in Taiwan and would not want take the risk of flying during the covid 19 outbreak. I could ship this into Japan but there is no way for me to receive the fixed / return shipment from the manufacturer. Not a good experience. As a result I have open up a chargeback or dispute with my credit card company…