First of all, it is hard to connect to the online customer service. I have to wait more than 30min online to get a response, or even not. The additional fees are quite expensive, if I buy an item of 300yen in the auction, the basic additional charges are like 1000yen, with the domestic shipping of min 100yen and another international shipping cost. This is at least triple or quadruple from the original cost of the product. Some addtional charges are too expensive for tiny products especially the protective. The basic additional charges should be affordable if it is decreased to not more than 300yen with the same service. Buyee (auction) is worth and recommendable using it for commercial products but perhaps not for personal purpose. ------ The reason why I use Buyee is because I cannot access to Yahoo sites without living in Japan. Still I am unhappy that Buyee refused to provide me the contact of the seller despite I won the auction and I have the right to know. Except all of that stated above, the rest are good therefore it is a 3 star experience for me.