I have been using this company for less than a year and didn't have any problems until the last couple of months. I have had cases of Jevity in last two orders that were bad and they would not refund the full case even though only a bottle or two were used. If I had any problems with an order thru another company, they had no problem refunding the full case or replacing it I wanted. I have received my current order and several cases are leaking. After reading the reviews I see that I'm not the only person to have problems with this company and their customer service. Looks like I will have to find a new company.