Hello. We had a five day trip to Liverpool, our driver Neil went above his duty of care. Coach was very comfortable and journey with Neil was a very pleasant and informative experience. However due to the hotel we were allocated I will not be using your company again. The Adelphi hotel in Liverpool was filthy and it felt like it was a lodge for the homeless. There were @ large number of what appeared to be people who were on drugs or whatever. Things were bad enough because of the bathroom in our room,like as it had never been cleaned since before covid, or before that. I do realise that some hotels accommodate for people in need, but I do accept I have to pay money for a holiday and land in that situation. Hope you will sort out this problem because it was such a shame that the holiday was ruined because of the filth. Many Thanks Margaret