We have just returned from a 4 day break from Torquay, our first time with Caledonian & 1st time on a coach break. Firstly the coach was comfortable, the driver Tom was excellent, & the 9 hour journey although long was ok. The hotel 'Torbay Hotel', was perfectly situated, straight across was the Marina, directy behind was the town centre with shops, bars, & pubs. Just a short walk to the pier also. Check in to the hotel was quick & well organised, given your keys & drinks vouchers in envelopes on departing the coach. The ground floor & reception area was quite nice with plenty of seating in & around the bar. The hotel itself was very tired looking with stained walls & carpets. The rooms were clean but again tired looking with poor tv reception. We paid a supplement for a sea view but you can't see much for the trees directly across the road. Now to the food, it was below average, from watery, tasteless soups, to cheap frozen vegetables & poor choice main courses. The restaraunt staff did their best & were very polite, but the service was a bit disorganised with some people waiting a long time between courses. You choose your own table so maybe have to wait a while to be served while other guests who come in afer you get served before you, not complaining just could easily better organised. Breakfast was ok, but much better organised as it's buffet. The hotel staff were excellent, pleasant & helpfull, all except for one of the bar staff, didn't get her name, lady with dark hair, acted she was doing you a favour, quite loud, & swearing with colleagues at reception within earshot of guests, not very proffesional at all. In summary we had a great time & would travel with Caledonian again without doubt.