Always find the call centre staff polite and professional answering any queries and booking. The only problem was insurance this time, previously used Caledonian hopefully the problem will be resolved next time we book. Visited Llandudno again in July,we really enjoyed the coach trip, very good driver, Andy from Sunderland who was prompt and kept everyone amused and well informed. We went to the New Lorretta for four days departing from Leeds. We found the hotel greatly improved at meal times with the bedroom recently decorated, clean with daily service. All the staff polite and very helpful and the evening entertainment was enjoyable with free drinks vouchers included. A very enjoyable break and I will recommend and use the company again. After a number of trips to Llandudno the day out is a bit repetitive however we had the option not to along.