Having booked for the polar express & Christmas at Gulliver’s -premium package on 30th nov /1st dec for 2 adults and 2 grandchildren! Sadly our 5 year old granddaughter took very poorly the night before we were due to travel - I called caledonian to explain this and was told that there was nothing they could do regards a refund! To say the hotel -theme park and travel time to actually get to the polar express experience was absolutely terrible is an understatement! After eventually arriving at the theme park to then be told to enjoy the park until we were allowed to get into our hotel room at 4pm! After a long day travelling to then find the hotel very tired and not as clean as we would have expected - no toiletries in the bathroom not even hand soap after travelling all day the least we were hoping for was at least some toiletries to freshen up with? We were told to go back to the theme park @ 6pm for dinner and Xmas show ! The food was absolutely the worst we have ever payed for - a roll with something that was so disgusting inside that we could not work out what we had be served along with cold fries - along with a pot of hot water and a sachet of coffee and milk - this to me is not what I would call a dinner - the breakfast next morning was of the same bad quality - and the idea the a hotel only allows breakfast between 7.30 am and 8am is ridiculous We then had to be on board the bus for 9am to travel another 1hour 45 min journey to the polar express experience! Had the package explained the travel time we would never have booked this and I would definitely say this is not value for money!