I decided to trade in my old Callaway Irons to receive a refund. Even though the value they gave was low, I just wanted to get rid of them since I purchased new irons. They received them 2 days after I mailed them. I was told by phone that it could take up to 2 weeks to receive a refund. It has been over a month now! I tried calling and was told by one of their robots that they were very busy and I had the option for them to call me back, which they never did. We as consumers are not Customers! We are a means for businesses to receive income. We don't get the money the product is worth because they have to figure in THEIR profit margin. Every busy that offers this service does the same thing. Everything is made over seas that saves them money, but decreases quality and then they jack up the price. They all know what their items are selling for by their competitors, so the prices are relatively the same and there's a reason for that. They all want to make the same profit. It doesn't matter who you buy it from, they all have the same product, so they all have the same shot at your business. So called Americans screwing over Americans for the sake of profit...how old is this story? Disgusting!