Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.39

2.4 Rating 59 Reviews

31 %

of reviewers recommend Callaway Pre-Owned

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2.4

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

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“I have purchased and traded clubs with Callaway Pre-Owned several times and the quality has always been great. I recently purchased a set of P790 irons and after my 3rd round I noticed the 7 iron had a crack in the face. I was prepared for a long return process and a difficult time on the phone with customer service however I was blown away by the response. Preston my customer service rep did everything right. I told him my issue and he quickly found a solution, even made sure that my replacements had the grips I originally ordered. I was blown away by the response and how quickly and easily he made the process. I will continue to tell all my fellow golfers about the value and the value-added service provided by Callaway Pre-Owned. Customer for life.”

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Posted 4 months ago

“I've ordered woods before and was happy with the results, price and level of service. However, I never had any luck buying an Iron set with this company. Biggest problem is they use "Stock" pictures and not "Actual" Pictures of clubs your wanting to buy. The info they put on description is incomplete and lacks many important details. Doesn't tell your brand, size or condition of grips. Just sent back a set of PXG 0311 Gen3 Irons because condition was not nearly what I expected. Sent them back next day and they received back last Friday 04/19/24. I called and talked to rep and ask about time frame of refund and was told 2 or 2 1/2 weeks. REALLY!! They charged your credit card instantly on the spot, but take over 2 weeks to refund your money. I'm telling you, I buy from all over the place and refunds are generally as fast as payment. Amazon usually refunds immediately or as soon as I drop item off at UPS. eBay, other online and sellers/places I deal with directly refund upon receipt of return shipment. Before ordering from Callaway Pre-Owned, check all you can before buying, because it's takes 2 weeks or longer to get YOUR money back. I find it simply Outrageous and completely uncalled for.”

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Posted 6 months ago

“I see alot of unhappy people commenting about Callaway pre owned in a negative way This has not been my experience with Them I have been purchasing clubs from them for years around 12 yrs To date Honestly the customer service from Callaway pre owned has always been exceptional over the years just wanted to voice my opinion because I was actually surprised about some of the comments I have read in fact always 5 star 🌟 service if you want better clubs spend the extra money and purchase outlet condition or Like new only then you shod not have any issues with condition Thanks and enjoy !!!”

Helpful Report

Posted 8 months ago

“Bought a Rogue ST LS driver like new from the pre owned center and here is the results. At least a 2 year old model for $253 OTD. Weights scratched in the back of club. Generic headcover not the stock headcover that comes with the driver. No wrench REALLY poor quality grip. So the deal I thought I was getting I had to go out and purchase the right headcover and a decent grip so add that to the price not to mention the wrench and it was not such a good deal. Unsubscribing from Callaway preowned.”

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Posted 11 months ago

“The Ping sand wedge was way better than expected. Well packaged and fast shipping. Thanks”

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Posted 1 year ago

“Ordered the 2018 LH Callaway Edge set (in green) and received a RH gold set. Been on hold for 40 minutes and still no answer. This is terrible.”

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Posted 1 year ago

“The clubs and service are first class but the links on the website simply don't work most of the time. You end up just rotating back to the page you were at previously to shop now.”

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Posted 1 year ago

“Great clubs, but had to return a defective putter with a lose head and can't get a hold of someone by email or phone no matter how hard i try. What a mess!”

Helpful Report

Posted 1 year ago

“I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.”

Helpful Report

Posted 1 year ago

“Ordered a driver paid for 2 day shipping 3 days later my club still hasn't shipped called customer service they made up some story Avoid Callaway worst customer service in the golfing industry”

Helpful Report

Posted 1 year ago

“WORST EVER CUSTOMER SERVICE will never again deal with them”

Helpful Report

Posted 1 year ago

“If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.”

Helpful Report

Posted 1 year ago

“Having previously purchased from Callaway Preowned, I knew I would be purchasing authentic / quality merchandise.. I recently purchased a preowned Rogue ST Max, and couldn't be happier ...As a 73 year old 7 handicap golfer I was inspired to make a new driver selection, based on product reviews and the wear on my Epic Flash...just returning from the course having shot a 4 over par 75 ( from the white tees)...the Rogue made all the difference. I was consistently 20+ yards longer with the ST Max, and had several drives greater than 270 yds...I'm playing a 9 degree loft , neutral setting with a regular Tension 55 gram flex...glad I made the switch...can't wait till my next round...than you Callaway preowned”

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Posted 1 year ago

“Same as others. Traded in a driver, now 2 months and have not received money for the trade. Called several times, “we’re getting to yours”. I call BS, nobody does business this way. Avoid this clown show. You suck Callaway..”

Helpful Report

Posted 1 year ago

“Ordered a Rouge 4 iron graphite shaft, received a email notice "It appears that one or more item in your current order has been labeled incorrectly or is missing from our inventory." Please respond to this email or call customer service directly for assistance. 1 week after that they could not find it, or something else was wrong, Called after an hour on hold never picked responded to email 3 times before getting an email. stating that do not have the club. Finally my credit card is being refunded ( after another 48 hours)”

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Posted 1 year ago

“Been waiting 52 days for money from trade. Never again. Used to be a decent transaction, but now is a ripoff.”

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Posted 1 year ago

“Very bad customer service. They don't care.”

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Posted 1 year ago

“Purchased irons. Was charged even before our phone call ended. Sent my trade next day. That was December 21 and still no money for my trade. Several phone calls excuses by the ton but still no money. Whats up Calloway?”

Helpful Report

Posted 1 year ago

“I used the “Trade In” options and the “Advertisement Stated 7 to 10 days for a Refund on the clubs you trade in. The Customer Service agent said on 1/25/23 that my waiting time for a Refund is NOW 50 Days. Could you call that false Advertising. In my opinion it is.”

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Posted 1 year ago

“Love the products and quick shipping. Never had a problem until I ordered new clubs in December and traded my Mavriks in . 42 days later and not a dime for my trade. I’m pretty sure they have re-sold them by now.. Horrible way to do business and 6 weeks for a refund and still nothing. Buyers Beware ! Wouldn’t advise trading your sticks in to Callway Preowned.”

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Posted 1 year ago

Callaway Pre-Owned is rated 2.4 based on 59 reviews