I paid for Express shipment on a Callaway AI smoke 9 wood. I called two days later to find out that it had not been shipped as I already knew because I checked online. Somebody said they would call me back and make sure that it got out, again. Nothing another phone call and another phone call until I finally spoke to a supervisor who said that he would put it in his priority to make sure the club went out. I then said that I did not want to call back in which he gave me his direct extension. His name is Luke Wilcox I called him the very next day as I still did not get information which he promised that he would get back to me and either a phone call or an email. So I called got an answering machine. Approximately 10 minutes later I got an email saying that he did not have any information for me and would get back to me as soon as he had some. It is now 7 Days later. Still no information. No answering of emails. Calling the 1-800 number is annoying as you are on hold for as long as 20 to 25 minutes. I've then canceled the order and hope to get my refund because this is somewhat ridiculous for such a large company to treat their customer base like trash and disrespectful