Ordered a trailer to pull our granddaughter around. Site showed pictures of the trailer connected to a bike and also had a video of how to connect to bike. "Cycling" is in your name, after all. But the trailer arrived w/o equipment to connect to bike. I double checked my expectations by re-visiting the information on the site and saw nothing indicating it would not come with this equipment - indeed, I still had every reason to believe it should have come with that equipment. I called Customer Service and was told that Thule trailers typically don't include the bike hitch stuff and also that CampfireCycling did not carry that equipment. I shared my frustration about how the site both showed pix of trailer connected to bike and video of how to connect to bike and that no where did it say that the hitch and tow bar kit had to be ordered separately; the Customer Service agent, rather than indicating that this was true, said he would have to take a look for himself at that to see. No solution to my problem of having a bike trailer that could not be connected to my bike was offered.