The auto part service at the Canadian Tire store on coventry rd, ottawa, ON, is atrocious. I bought a set of 4 winter tires there only to find out the next day during instalation at another garage that I was given 2 winter tires and 2 summer tires. When I went back to the store to fix the problem/resolve the issue, not only they were very dismissive but they even tried to convince me to buy 2 tires of different brand name/ specs to replace the summer tires they gave me by mistake. All the staff had a very bad attitude including one of the Managers who was smarking with one of the customer service reps. while I was explaining the situation to him. Instead of trying to find a solution, all they offered was a 1800 customer service number. They even had the audacity to say that “all they could do” was to take the 2 summer tires back (like if that was a great concession from their part), I mean that is their obligation after selling the wrong item. After talking to a different Manager, finally, they found at the back of the store the two winter tires I had ordered - something that if they had done in the first place it would have resolved the problem. No wonder why this store has ver poor ratings .