I just went to the Canadian Tire in Alliston to purchase patio furniture for my wife. Was a full price unit plus an umbrella for $2,146.98. Neither were sale items, just the basic price even though they use RED signage to give the appearance it’s on sale. My family and I have spent thousands of dollars a year at this store, for the past 11-1/2 years. Because I didn’t have a lot of time, I went directly to customer service and purchased these 2 items and told the staff specifically that if the box is all beat up DO NOT bring it out to me, I won’t accept it. I couldn’t believe when they rolled up with a box so obviously beat up, must have been a return, it was barely taped close, every side was beaten up, discoloured, why would you even bring that to a customer?! Supposedly it was the only box they had in store even though on line it said there were 7 in stock and would be available for pickup by 4 pm today. Felt like the staff had zero cares about customer service. My time is valuable and I received No offer to fix the situation. Said they could get one the next day from their other warehouse 10 minutes up the road – I asked if I could pick it up there since I came in town specifically to pick this up, took time off work to do this so my wife could have it right away – if someone could come with me to do that or even drive separately – Nope, that wasn’t allowed. I don’t have time for another trip into town to pick this up so I cancelled the order and had it refunded to my card. Online price to deliver would be $110.00. After so blatantly disregarding my wishes, not to mention wasting my time and even the staff’s time, an offer to deliver at your cost should have been made at the very least. I find the past year or so that the customer service at this location has tanked. I believe there is a new owner and their lack of regard for their customers is evident at all levels of this location. I have always been a strong supporter of this Canadian Brand but this is not the first issue I’ve had with this store in the last couple of years, but this has really left a bad taste in my mouth and I have no desire to ever darken the doorstep again.