I have been going to the one in st stephen N.b since I have lived here. i wanted an idea what a set of winter tires would cost for my car. I called and called the service department over and over. I left my phone number on the line saying I wanted a price on tires. Nothing no call return as instructed by phone service. So i decided to go out the following day. There was no one at the counter so I tried looking around for tires. After I was about to ask at service desk if anyone could help this employee came to the desk. I asked him and told him ive been trying to get someone on the line he said someone was there the day before and that was it. No im sorry for that nothing (customer service). So i did get a paper printout with a quote. But i did tell the man in the department I wanted studs put in them he said it was 30$ each. I said i wanted price taxes tire levy fee everything. When i got home i didnt see the fee for studs in there and was wondering if it was in there in the price somehow. so i decided to call to make sure. Guess what same no answer or and over. Finally I got someone (not in that department) who put me on hold and said she would page them. Then she said they are coming now to the department then she hung up. so I had to call again ,guess what over and over no picking up the phone. Ive never had a problem like this, so they have lost my business, It was extremely frustrateing and i would sooner pay more then put up with that.Theres def something wrong. Hopefull the owner manager will correct this problem!