I had a very frustrating experience at Canadian Tire, Heartland Town Centre (5970 Mavis Rd, Mississauga). On Nov 29, I was told my brakes needed repair. I returned on Dec 1, but the technician wasn’t there. The staff rescheduled me for Dec 2 at 12 PM, but when I arrived, the manager told me they didn’t know when the technician would arrive and asked me to wait. This lack of communication and poor scheduling is unacceptable. How can staff show up without informing the manager? It wasted my time and left me feeling disrespected as a customer. I expected better from Canadian Tire.