Service department for Canadian Tire at Mavis and Dundas was completely disgusting. We went in to fix\check a problem for a noise which my wife kept experiencing with her Acura RDX, mostly when making left hand turns. When she called Canadian Tire by phone and explained the issue, she was recommended that we get a Steering and Suspension test (at a cost of $49.99). As she busy working I took the car into CT at Mavis and Dundas and explained to the technician at the counter that she was recommended a Steering and Suspension test, which is what I agreed to. Canadian Tire later called us to say that our car needed to have both of the front struts (suspension) replaced, which would solve our problem. I questioned this saying that how could that be as we experienced no bouncy or rough ride with the car or noticeable problems with the struts, and we had under 100,000 kms on the car. We eventually agreed to the work as Canadian Tire convinced us that this work is needed to be performed for safety reasons and it would solve the issue. Later, at the end of the day I picked up the car and while driving out of the CT parking lot I heard the same exact noise coming from the front of the car which is why we went to Canadian Tire. So the very next morming, I went back to Canadian Tire to point out that the problem was not solved. The ride of the car seemed to be exactly the same as when we brought it in, so I questioned the purpose of the strut replacements which was about $1400, and the noise was still there. They told me that the noise that they heard when the mechanic took the car for a test drive was now gone and the current noise was a second and different noise which can be solved with a simple brake maintenance which is not expensive at all. I told the Service Manager that we never heard a different noise and the reason we went in to CT is still there, since the noise is persisting. The Service Manager recommended that I return later that evening, just prior to the Managers end of shift, for us to perform a road test with him. I also told him that I come back and that I would also try and find recordings I made on my phone a few days prior of the noise so we could listen for the noises on the recording as well. After returning that evening with my wife, we performed the road test with the Service Manager and we all heard the noise numerous times which persisted, which the Manager once again confirmed could be taken care of with front brake maintenance. I also found the recordings which I had made days earlier and we all listened to them in the Canadian Tire service area. We all heard the same noises which the car was still making but no other second noise which CT says they repaired. At that point it appeared to us that the Service Manager recognized some fault on their behalf and was willing to find a solution to this situation which included a partial refund and the additional brake maintenance at extra no charge, but he told us he would need to get approval from his Boss the next business day for this. On that next business day, I received a call from the same Service Manager but his position was now completely changed and he said that they had no liability with the worked they performed as it was agreed to in writing by their work order which I had signed prior to the Steering and Suspension check. This is crazy in so many ways, especially since at that time we had no idea what the actual problem was and we were only following CT’s recommendations for the test. Also, it is obvious that the issue which brought us to CT was not resolved. In our opinion Canadian Tire should stand behind their services performed and provide a reasonable solution. We paid nearly $1400 for the service work which we do not see a reasonable and fair consideration for. What a terrible place to bring your car in, I would recommend for anyone needing auto maintenance work to look elsewhere.