My wife purchased a Bell and Howell rechargeable shop light for me for Christmas. It would not take a charge and was defective. I asked to have her credit card credited for the purchase amount and they stated they could not because it was now used I explained it was defective not used. Eventually after created a scene I got my money back. Once Canadian Tire has your money in their register you will not get a credit so they never lose a sale. They only give you a credit note. The gentleman beside me in the lineup tried to return a hockey helmet and even though his son only tried on the helmet it was considered used and he too was refused a refund but only given a credit note. This is a dishonest return policy and I encourage every Canadian Tire Customer to Boycott this corrupt company. Amazon has better pricing, good return policies and are ethical. Doug Simpkins