Return policy is sucks. We bought a battery operated snow blower which is ego. We read the reviews about it and according to reviews it is a good brand. It is all lie, we used the snow blower the next day after we bought and not even an hour, the battery is already dead. We are not satisfied with the product and we are trying to return it to CANADIAN TIRE where we bought the item. We packed it properly and there's no damage or problem it is just that the product doesn't do the job. But, unfortunately the store doesn't accept the return, it's their policy is sucks! How would you know the product is good or not, if you are not going to open the box and try it????? We are one of the loyal customers in this company, and this is the first time ever we are returning the item ever and it is so dissappointing. We will never ever go to this store at all.