I ordered a woven blanket on July 16th. The site estimated it would be delivered on July 25th which is in line with their standard 7 to 10 business day shipping. I got an email from FedEx telling me there was a clearance delay because the shipper of my printed blanket didn't submit correct paperwork and they wouldn't release it from customs. I emailed customer support at canvas champ and mentioned the clearance delay and how they needed updated information. Their response was telling me that there was a clearance delay and this was FedEx's fault that cleared after a few days. I called FedEx and they again told me there was improper paperwork done with the custom forms & they had been trying to get a hold of the shipper but hadn't heard anything. So I emailed canvas champ again. I've actually emailed canvas champ eight or nine times and each time they Echo back what I say pretend to apologize and lie and say they're doing everything they can to fix it. My niece's birthday was on July 31st. She just turned 16. It is now August 13th. Canvas champ still has no idea what's going on but assures me they're in constant contact with FedEx and the problem will be resolved. I don't know how many of their products are printed overseas and shipped but I'm never going to trust them with anything ever again. I doubt they live up to well anything they say on their website now because when you get a hold of customer service they will literally not help you, tell you they're working on it when they're not and then tell you they'll contact you again and they won't. I wish I could give less than one star. Horrific experience. Abysmal customer service