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Anonymous
I ordered 21 prints of various sizes. These were family photos taken by a professional photographer. I had a wall on which I planned to do a collage of the photos. The good: - Photos were excellent quality, cropped and canvas wrapped exactly as ordered. - Packaging was excellent. Recieved the photos in perfect condition. - Time from placing order and receiving was about two weeks. The bad: - All of the canvases were not the sizes I ordered. For example 8x8s varied from 7 1/2 x 7 1/2 to 7 3/4 x 7 3/4. They were also NOT SQUARE. This rendered my collage plans impossible as the photos would not look aligned with eachother, side by side or top to bottom. I tried calling customer service and, after waiting 15 minutes on hold, a recording asked me to leave my number and they would return my call. No call back recieved so two days later, did the same. Still no call back. I called my credit card company who took my information and filed a dispute. They provided me with an immediate credit for the total amount, stating the charge may be reinstated if CC provided substantiating information. Canvas Champ never responded to the dispute. I still have all of the photos but have to come up with another collage plan and I don't have many walls for options. In their fine print, which I only found after the fact, it states the measurements may vary +/- 1 inch. That's ridiculous! You can order a 5x7 and get either 4x6 or 6x8?? I do NOT recommend Canvas Champ.
2 months ago
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Canvaschamp has a 2.1 average rating from 48 reviews

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