I recently ordered a custom canvas print, and while I’m very pleased with the quality of the product and found the website to be easy to navigate, I was disappointed with a significant aspect of my purchase. The print I received was slightly smaller than expected—3/8” too small, to be exact on 16" print—though the website description states they offer “Standard Canvas Print Sizes.” It turns out that buried deep in their FAQ, the company notes that their canvases can vary by +/- 1", which wasn’t clearly disclosed upfront.'' This small discrepancy in size means I now have to purchase a custom frame, which is much more expensive than the standard one I had planned for. When I contacted customer support about this, I was met with a response that seemed dismissive: “Just so you know, our projects can vary by +/- 1 inch.” After expressing my dissatisfaction, I never heard back from them. Overall, while the product itself met my expectations, the lack of clear communication about sizing and the dismissive customer service experience left me feeling frustrated. If you order from here, just be aware of the potential size variance and how it might affect your framing costs.