I ordered prints and a few umbrellas . Site says I would receive this is 5-7 business days. That did not happen. It was impossible to get a response from them. The ChatBOT is useless, email customer service has the exact same response at chatBOt and finally after 3 days of calling and holding the line for 30-40 mins at a time the voice on the other side has the same response- Your goods are under production and will be shipped soon. After wasting 2 weeks on something I needed a week ago I gave up and have now requested a refund. I would never suggest this company to anyone for printing their Photographs. You have many trusted choices which I am going with now. Big big mistake to try out a new company after reading about its history. Always good to talk to someone rather than read reviews, who have worked with them. Even after reading mine, please do confer with someone who has used them. My take. Don't ! god to a physical store or a known brand.