Wow, what happened to this company. I sincerely think they sold the business and whoever took over the company doesn’t care or can’t handle the demand. Or they sold it to one guy sitting in his basement— because they are downright terrible now— and as you can see from all these bad reviews, something is definitely amiss. Packages from Germany? That is definitely new— and even the way they wrap canvases now (shrinkwrap) is a lot cheaper and less protective then the foam they used to ship their canvases in. Not to mention that they have completely stopped responding to customer emails and phone calls where in the past they would always be on the ball with customer service. Awful. The shipping times are now either arriving in multiple parts way beyond the date they promise— it just not arriving at all. They are going to lose all of their business... and frankly, it doesn’t seem like they care or else they’d be putting in a little bit more effort. Avoid these guys and get your canvases elsewhere. Save yourself the frustration and disappontment.