April 25th my order was placed (including 2 canvas prints for Mother's Day gifts). As time went on and the status of my order never changed from "in production" to "shipped" I sent several emails asking "Will I receive before Mother's Day or should I get a backup gift?" - I finally received an email, but did NOT answer my question. Just said how "sorry" they were for the delay. Took 3 more emails for them to finally say "no, you won't receive by Mother's Day". Thursday May 7th I called and was able to get someone on the phone. She looked up my order status and saw that all of my canvas prints were done, but the framed pictures were still in production. She told me that she was adding express shipping to my order at no extra cost and that my order would be shipped no later than Monday (May 11th). Nope! Nothing was shipped. Tuesday sent an email asking what the deal was....another "robotic" email apologizing for the delay. No email response EVER offered to check on what the hold up was. Today (May 14th) called again after holding for 30-35 mins. Spoke with someone who said the SAME thing the first girl told me about my framed prints still being in production. She continued to argue with me about how "backed up" production is. Never once tried to make ANY remedy. I expressed my strong dissatisfaction with their customer service to which led to her HANGING UP ON ME! Not ONE TIME did anyone offer to ship the canvas prints that are clearly ready while waiting for the framed photos. I have paid for my order IN FULL and I have ZERO product to show for it!! They keep blaming it on the virus situation, but are making NO efforts to remedy the delay or trying to look into why something is held up!! I will NEVER EVER order from this company again. Terrible customer service!!!