This is what happened: 1. We updated my wife's cash withdrawal limit because she urgently needed to withdraw more cash than usual. We set the limit ONLY for the cash withdrawal, but for some reason (bug probably) the internet application set the other limits to zero. We didn't know that initially. There was no warning that this was going to happen. 2. My wife went shopping and after standing in a long queue with all the goods she wants to pay, she discovered that her card gets rejected. 3. She could not get through to Capitec so she contacted me. I went onto her account an realized that the other limits silently (without warning) were changed to zero (probably when we updated the cash withdrawal limit). 4. I tried to update her limit on behalf of her, but got an error "A server error was encountered. If the problem persist call Client Care on 0860 10 20 43. (REF: 61ACE702). 5. So I called Client Care. The first agent was very friendly he mentioned that he can also assist to update the limits for her, but then his call unexpectedly dropped. The second agent was very rude and refused to help me. The third agent was willing to go through the process with me but when I read the error back to her she insisted that she need to speak to my wife. I repeated tried to explain the situation again that my wife was not with me. Then she became rude with me to and hung the phone up in my ear. I'm trying to report a system failure not hack someone account, but just because it is not my account (but actually my money, by the way) I am not allow to report problems with your systems? I find the service very unprofessional and it is this kind of server that make us wonder why we are still using banking Capitec.