Hi My name is matodzi Tshilambavhunwa 1731414593 I have an account with Capitec Bank and I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...”