I've used capitec from 2014 but this is the very first time that I'm receiving such bad service from them.. on the 29/11/2022 I bought airtime via cellphone banking , it was successful on their side but I never received the airtime. So since I didn't get the airtime I went on my WhatsApp to chat to an agent and they said I failed the verification process I must wait 24 hours before contacting them again....fine! So I waited and today I call and this useless call centre agent named Amelia the first thing she asked is" so you only calling today ?" Really and when I tell her that I did try to get help via WhatsApp she doesn't apologies she just move along with the call....if these are the kind of people you hire to do customer service you are going to loose clients....I'm Andile Bhengu 0676204132