Horrible customer and overly incompetent. A fraudulent case was opened on the 24 November 2022 where MR D or Uber eats of R900 was fraudulently purchased from my card. WHY ARE YOU MAKING YOUR SYSTEM TO BE EASY FOR THUGS???? WHY ON EARTH DONT YOU HAVE AN OTP FOR ONLINE PURCHASE WHILE EACH AND EVERY ELGIBLE BANK HAVE???? NO OPTION TO CALL THEIR CLIENT INCASE OF AN ACTIVE FRAUD INCIDDENT??????????????? YOUR CALL CENTRE DOES NOT CALL OUT WAOOOOOOOO INCASE OF EMERGENCY? SO LITERALLY THE THUGS MUST FINISH THEIR JOB THEN YOU WILL NOT EVEN BOTHER TO INVESTIGATE OR INVESTICATE AFTER????? MY ISSUE WAS LITERALLY ON AS THE FOOD WAS NOT YET DELIVERED WHICH I ASKED YOUR CONSULTANT WHY CAN'T THEY STOP THE ORDER SHE IS SAID IT IS NOT ALLOW ITS ILLEGAL????????????????????????????????????????????????? SO IS LEGAL FOR THEM TO USE MY HARD OWN MONEY AND YOU WILL WATCH AND DO NOTHING IN THAT MOMENT. I WAS TOLD 8 DAYS I WILL GET FEEDBACK IS THE 12 TODAY????????? THE FRAUDELENT DEPARTMENT YOU CANNOT DIAL THEM IN THEY HAVE TO CALL YOU AS IF THEY ARE DOING ANYTHING IMPORTANT RESOLVING QUERIES. I HAVE REQUESTED A CALL BACK 8H00 12 DECEMBER 2022 IS 14H31 HAVE NOT HEARD A THING FROM THESE PEOPLE. GIVE ME FEEDBACK THEN I'M DONE WITH YOU. THANK GOD I'M NOT FULLY BANKING WITH YOU HAD IT BEEN MY WHOLE SALARY WOULD WENT AND I WOULD STILL WAITING FOR YOU TO CALL ME!!! YOU BANKING SYSTEM IS FOR THE SLAVERY AND FRAUD ONLY NOT TO HELP A BLACK MEN. CAUSE I MEAN MAJORITY IS BLACKS USING THIS BANK?????????????