I am so disappointed with Capitec. I was at Berea Centre in Durban. Had my voucher number and pin. I put in the voucher and pin but the message I received was that the voucher cannot be redeemed. I have a video of that. I went to Boxer store to get my money and was told the voucher was redeemed. I went back to Capitec Bank to complain but I was told that there is a problem with the ATM's and they immediately close the ATM's. I phoned the so called CUSTOMER CARE and they did not care about how I feel, the only thing they did was to drop the call while I was still taking. Mind you I lost my money and wanted them to at least try and come up with the solution but the solution from them was to drop the call. I have been banking with them for over 10 years now and heard horrible stories but I refused to believe until it happened to me. like any other Banks Capitec should be responsible for this and take liability. I doubt that they even have LIABLITY cover for such things. These people are scammers and need to be reported to the Ombudsman. If you are still with Capitec...Guys you will be sorry and to those who still want to open bank account, you need to think twice before you go to Capitec. Do not ever make Capitec your main Bank....They are all Tsotsies. if I say all, I mean Everybody from the directors to the employees. Horrible service and fraudsters.