On the 17 October 2024 I bought a blue voucher using my Capitec app, never received the pin and Capitec was contacted. Was told that they were experiencing technical difficulties and it will be sorted within 24hrs. 48hrs later contacted them again and they were still trying to fix it. 72hrs later they claimed to have fixed the problem. Received voucher but it would not load. Contacted Capitec and was told to contact Blue voucher, did that and was told that Capitec had requested voucher to be cancelled in order for them to do a refund.b Contacted Capitec again refund will be done in 24hrs. It's now 168hrs later and still no refund. Have Contacted Capitec 15 times since the 17th and every person has a different story and promise. Worst Bank ever.