Absolutely horrible service. Poor communication from Capitec and delays have wasted my time. I needed to open a business account for an NPC and made the mistake of choosing Capitec. The person assigned to me, Patrick, did not return calls or emails, and when they finally did, they did not even call the right number. When someone says they will call me back that afternoon, but instead they call someone else the next evening, that is not good service. When they tell me they are sending an email on Thursday and instead send it on Friday afternoon at 16:55, that is not good service. I had two Capitec employees working on my case and neither got anything done. I told them I needed the account opened the same week and 2 weeks later it is still delayed due to their negligence. When we finally got to the Docusign part of the process the absolute incompetence at Capitec continued. I am the Senior Director of the NPC and was told they were sending me the Docusign on Thursday. But they did not send it. I emailed on Friday morning. No reply. I called on Friday morning. Was told they would call me back. They did not. I called again on Friday afternoon and was told the Docusign had been emailed Friday morning. It had not. I asked what email they had sent it to. It was not the email I have on record, but is an email I have access to. There was no email from Capitec. I asked why in the world they would have decided to send to that email and not my email on record. So they said they had to restart the Docusign process all over with a different department and a new Docusign would be sent to the correct email address ASAP. The Docusign was finally sent to the correct email on Monday. I signed it immediately. They were then supposed to send the Docusign to the next director to sign, but instead, they did nothing. We only have 3 directors and it shouldn't have been so complicated or taken so long. On Thursday afternoon Patrick finally called me to tell me we just needed to finish the Docusigns. The Docusigns that Capitec finds so difficult to email. They still have not sent them to the other 2 directors. If Capitec is so terrible about communication when opening an account, how could I trust them to ever give quality service? I should not have to constantly email and call a bank to get them to do what they said they would do. I am so sick of dealing with Capitec that I am restarting the process at another bank. I will never deal with Capitec again and I would not recommend them to anyone else.