I ordered an electric power steering assembly, after a week of waiting, I sent an email inquiring about my order, a few days went by, no answer. Thinking I got scammed, went and looked for reviews, now I was convinced I ordered from a less than desirable supplier. Then out of the blue my email was replied, stating that the part was still being removed, inspected, cleaned, and to expect delivery in another week. I replied my thanks, and that I will wait some more. A week passed when I received notice from UPS, the part was on its way! I was cautiously optimistic, sure enough part arrived, definitely used but well packed. Excitedly I installed. I was pleasantly surprised when all worked as it was supposed to, problem fixed!!!! It took a little longer than expected, but I am satisfied, and will order from them again for future issues with my aging vehicles.