I was disappointed the order I placed took so long in coming.While I appreciate that this was due to the effects of Covid and staffing issues, but why was I not informed earlier that the was the case. I waited 3 weeks before I got in touch with you about the long delay! I think an email explaining the situation would have been more acceptable. I was then told that my ordered item was not available!! This was a special present that I'd ordered to be forwarded on to India and the time delay was not appreciated especially as I had to chase the order up myself. I think an email to explain the delay would have been more acceptable