Our first point of contact was Danny, who during the initial emails and phone communication, was really helpful, responsive and I couldn't fault. Unfortunately, we trusted their word that the car was in "excellent condition" and would be "prepared as closely as possible to manufactures standards" We were assured all bodywork would be fixed and (within reason as we did accept it wasn't a brand new car so wouldn't be perfect) and issues barely noticeable. We arrived, having previously agreed the date and having travelled over 200 miles, to be informed Danny was not in (which we were not aware of, and had only been in contact with him the previous day.) the staff member we dealt with came across as uninterested, and as though we were an inconvenience. We waited around 10 minutes before he came back, handing us the keys, offering no help. At 7 months pregnant, I wasn't even offered water while we were left waiting. On inspecting the vehicle, we found the front bumper to have been knocked out of line, a considerable dent in the boot and large stone chips which looked as though paint has literally been dolloped into and would clearly become an issue for rust in no time. No one came out to assist us, so in the end we went back inside and explained our concerns, which was met with us being told there was no money in the car for them so it wasn't worth it. When we requested that they return our deposit in that case, there was a sarcastic remark that it was a good job he hadn't started to fill out the paperwork. I have given it a few days to allow them time to contact us and at the very least offer an apology but they haven't bothered. Total waste of our time and fuel. Would absolutely not recommend this garage based on our horrible experience.