“In February, I contacted Dacia to enquire about ordering a new Dacia Duster as a 55th birthday gift to myself, funded through my pension. I clearly explained that I would only be in a position to complete the purchase after my 55th birthday on April 12th, once the funds were available – very likely the week commencing April 12t or at the very latest week commencing April 2h1st. Dacia confirmed this timing would not be an issue, so I paid the deposit and placed the order.
Shortly after, I was contacted by Seth at Cars2, who was very reassuring and reiterated that the agreed timeline was perfectly acceptable. We even discussed viewing the car early if it arrived ahead of schedule. At this point I had absolutely no concerns and was reassured by the commitment shown by Seth.
On March 27th, Carl from Cars2 called to say the vehicle had arrived. I reminded him of the prior arrangement and that I was not yet in a position to pay the balance. In my honest opinion he seemed frustrated and raised concerns about VED changes, which I assured him were not a problem for me. I later received confirmation from Dacia that the car had arrived and that a VIN had been assigned. Again at this point I had no concerns.
On April 15th, my funds had cleared, I contacted Cars2 to arrange a viewing and collection - only to be told, to my complete shock, that the car had been sold. Despite all prior assurances that it would be held for me, the vehicle had been released. While both Carl and Seth apologised, they placed the blame on a decision made by Paul the Principal Dealer.
I raised a formal complaint with Dacia, who confirmed that an apology and goodwill gesture would be provided by Cars2. Subsequent to this I did receive a brief apology - but no goodwill offer ever followed. I wasn’t at a loss financially but I don’t think they fully understood the massive disappointment I felt. According to Seth the “good news” is that the new vehicle should be here soon!
Given the lack of professionalism, broken assurances, and overall poor handling of the situation, I cancelled the purchase and have now chosen to go with KIA.
Date of experience: 15 April 2025”
“Warning
I bought a used car from Cars 2 Wakefield.
From day one it had a knocking the vehicle has been in 12 times. The knocking is still there but Cars 2 say because of its age they can’t do anything about it!
So be aware if it comes with a fault and they can’t fix it you be looking at more expense to repair it.
Mr Craig Shepherd on sales at first was very helpful but after my 3rd visit avoided me and ultimately refused to talk to me. A case of I have your money leave me alone.
If you are promised a courtesy car phone up before you arrive at garage. 3 times I turned up to be told someone else had taken it or there was one available.
A very unpleasant and costly experience!!!!!”
“We were well looked after from day one of picking the right car to picking it up and the manager even came out to make sure the man was looking after us witch he was very kind polite and happy to make sure we were ok and happy would highly recommend”
“My husband and I dropped our car off yesterday at Wakefield hyundai garage couldn't remove the velet mode off. A young lady called Jess looked after us , what can I say she was so lovely kept us in the loop at all times she was very well mannered very experienced in customer service, she was a little star and in the end it was Jess that sorted our problem out!
Thank you to all who helped and a very special thank you to Jess
Thank you love xx
Jewels & Shawn”
“Matt and the team were informative and took the time to understand how and when I used my car to offer personal recommendations and practical advice. Brilliant team and service.”
“I ordered a new Dacia from this garage and they were great no fuss.
Ben the salesman could not do enough, because of Internet issues delivery took longer than expected but Ben help me with it all. Very helpful staff in general. Will buy from them again.”
“I just collected my new car from Wakefield. I was looked after by AZ. We had some problems with insurance because the car registration haven’t cleared DVLA but you find how good someone is when there’s a problem. I can’t thank AZ enough he went above and beyond to help with a problem that was really mine not his. If you deal with this company speak to AZ he gets top marks from me”
“Possibility the worst organisation I have ever dealt with in the car industry. Beware dealing with this company. Agreed to purchase a car from me. Booked collection on a day where I had to take time off from work. When I contacted the collections company on day of collection they advised me that Cars2 had changed their mind but did not even have the decency to contact me. Will review on all other platforms where Cars2 have presence.”
“Easy process purchasing Renault Clio E-tech. Staff extremely helpful, especially Matt (only been with the dealership a few weeks) and Graham, Sales manager. Definitely recommend the dealership.”
“Third time for my shims redoing to stop the squeaking, a curtsy car was booked well in advance . On arrival was told my car was first in and could wait it would only be a hour, so I agreed to wait in showroom, I asked if coffee machine was working and told it was .
Coffee machine as not been available the last several visits to this showroom .
I went to get a coffee, luckily there was a clean mug for a change , I used the mug and filled it with coffee , but no clean tea spoons, and the sugar tin had a quarter of a inch of crusty sugar with dried coffee stained sugar in it.
So then opened the fridge to get milk and guess what no milk . I asked the girl on reception whom just wasn’t bothered, so I it’s ok I have water , the water machine is next to coffee machine but with nothing to drink out of , and absolute disgrace and would not recommend them for any of there services has I have been let down lied to, and under appreciated as a customer from day one .”
“Justin was so helpful I wasn't rushed into buying my car he went through every step and made sure I was happy from start to finish I would definitely recommend Cars 2”
“Never again shocking customer service. Promise you they will sort scratches and stone chips never did .I was told on purchasing the car it had a full service history for the Kia warranty which wasn't true. Was not told it only had one key.also to be told by the manager well it's a second hand car . Promise you the world to buy it and don't follow it up.”
“Faulty car , they had it back 4 times , carnt find faultv.Not drivable , they have had it since 20th May , done nothing .No Courtesy car , no response from Craig Sales Manger , Customer service team useless .Finance company doing nothing , paid 3 months now for car that I dont have .Totally useless and they dont care .STAY AWAY !!!!”
