Third time for my shims redoing to stop the squeaking, a curtsy car was booked well in advance . On arrival was told my car was first in and could wait it would only be a hour, so I agreed to wait in showroom, I asked if coffee machine was working and told it was . Coffee machine as not been available the last several visits to this showroom . I went to get a coffee, luckily there was a clean mug for a change , I used the mug and filled it with coffee , but no clean tea spoons, and the sugar tin had a quarter of a inch of crusty sugar with dried coffee stained sugar in it. So then opened the fridge to get milk and guess what no milk . I asked the girl on reception whom just wasn’t bothered, so I it’s ok I have water , the water machine is next to coffee machine but with nothing to drink out of , and absolute disgrace and would not recommend them for any of there services has I have been let down lied to, and under appreciated as a customer from day one .