In February, I contacted Dacia to enquire about ordering a new Dacia Duster as a 55th birthday gift to myself, funded through my pension. I clearly explained that I would only be in a position to complete the purchase after my 55th birthday on April 12th, once the funds were available – very likely the week commencing April 12t or at the very latest week commencing April 2h1st. Dacia confirmed this timing would not be an issue, so I paid the deposit and placed the order. Shortly after, I was contacted by Seth at Cars2, who was very reassuring and reiterated that the agreed timeline was perfectly acceptable. We even discussed viewing the car early if it arrived ahead of schedule. At this point I had absolutely no concerns and was reassured by the commitment shown by Seth. On March 27th, Carl from Cars2 called to say the vehicle had arrived. I reminded him of the prior arrangement and that I was not yet in a position to pay the balance. In my honest opinion he seemed frustrated and raised concerns about VED changes, which I assured him were not a problem for me. I later received confirmation from Dacia that the car had arrived and that a VIN had been assigned. Again at this point I had no concerns. On April 15th, my funds had cleared, I contacted Cars2 to arrange a viewing and collection - only to be told, to my complete shock, that the car had been sold. Despite all prior assurances that it would be held for me, the vehicle had been released. While both Carl and Seth apologised, they placed the blame on a decision made by Paul the Principal Dealer. I raised a formal complaint with Dacia, who confirmed that an apology and goodwill gesture would be provided by Cars2. Subsequent to this I did receive a brief apology - but no goodwill offer ever followed. I wasn’t at a loss financially but I don’t think they fully understood the massive disappointment I felt. According to Seth the “good news” is that the new vehicle should be here soon! Given the lack of professionalism, broken assurances, and overall poor handling of the situation, I cancelled the purchase and have now chosen to go with KIA. Date of experience: 15 April 2025