DO NOT use their service package. I paid for this and was told after my first service , after only 10 month after buying the car off them, that there was over £400 worth of work needed doing , including new tyres and brake discs. Naively I paid for the work done. The following year was the same, I declined the work. Last Saturday it had its third service. They sent me a text with a list of problems which included, a nail in 2 tyres, third tyre had low tread which was almost illegal, wipers , front and back needed replacing, brake discs and pads and coolant changing, all for the price of £569. . They even sent me a sweet little video pointing it all out! Again I declined, do they not know we are in the middle of a covid crisis and 5 weeks from Christmas? ! I stated that I would get it done cheaper at my own garage. I took it to another garage which on examination was told these nails don't exist in any of my tyres and the tread on the other tyre is fine. I got him to check the brake pads and they were also fine. I showed him the video and hes told me the tyres and brakes on the car in the video aren't even on my car. Immediately I rang Carshop for them to tell me the video must have been sent in error then to be told the nails must have fallen out from me leaving them to getting to the garage !!! What??? Did the tread also miraculously grow on my other tyre too?? I am now taking this further although trying to speak to a manager is like getting an appointment with the queen . But will be emailing trading standards, as this is fraud , how many other people are they ripping off every day.